Terms of Service & Privacy Policy

Introduction

This document outlines the terms and conditions for using our store services, including purchases, gifting, and membership features. By using our services, you agree to these terms and our data handling practices as described in this policy.

Definitions

• "Service" refers to our in-game membership and perks system
• "Membership" refers to any purchased access package
• "User" refers to any individual accessing or using our services
• "Store" refers to our digital marketplace for memberships

Store Terms

Purchases

• All prices are shown in GBP and include applicable taxes
• Payments are processed securely through PayPal
• Memberships are activated immediately upon successful payment
• We reserve the right to modify prices at any time
• Custom donation amounts are non-refundable

Membership Terms

• Memberships are tied to your Steam account
• Memberships are non-transferable unless gifted at purchase
• Access is granted for the specified duration only
• Benefits may vary based on the package purchased

Gifting System

• Users can purchase memberships as gifts for other users
• Gift purchases require both parties to have valid accounts
• Gift transactions display the gifter's username and avatar to the recipient
• Gift history is maintained for record-keeping purposes

Refund Policy

• Memberships are non-refundable once activated
• Failed transactions are automatically refunded through PayPal
• Disputes must be raised within 24 hours of purchase

Data Collection & Usage

Information We Collect

• Steam account information (ID, username, avatar)
• Purchase history and transaction details
• Membership status and expiration dates
• Discord account information (if connected)
• IP addresses and basic usage statistics

How We Use Your Data

• To process and fulfill your purchases
• To manage and verify your membership status
• To provide customer support
• To prevent fraud and abuse
• To improve our services

Data Sharing

• PayPal: For payment processing
• Steam: For account verification
• Discord: For optional account linking
• Other users: Limited to gifting information when applicable

Legal Basis & Your Rights

Legal Basis for Processing

• Contract Performance: Processing necessary to provide our services
• Legal Obligation: Compliance with tax and business laws
• Legitimate Interests: Business operations and service improvements
• Consent: For optional features like gifting and Discord integration

Your Rights (GDPR)

• Right to access your personal data
• Right to correct inaccurate data
• Right to request data deletion
• Right to restrict processing
• Right to data portability
• Right to object to processing

Data Retention

• Account information: Retained while account is active
• Purchase records: 7 years for tax purposes
• Membership data: Duration of membership plus 1 year
• Payment information: Not stored (handled by PayPal)
• Usage logs: 30 days

Account Termination

• You may request account deletion at any time
• We may terminate accounts for terms violations
• No refunds for terminated accounts
• Some data may be retained for legal requirements

Server Rules & Conduct

• Users must follow all server rules
• Violations may result in membership revocation
• No refunds for rule violations
• We reserve the right to modify rules

Changes to Terms

We reserve the right to modify these terms at any time. Users will be notified of significant changes via:

• Email notification
• Website announcement
• Discord announcement

Continued use of the service after changes constitutes acceptance of new terms.

Contact Information